Privacy Policy

Last updated: 25 October 2026

1. Scope

Long Live Men respects customer privacy. This policy describes personal information processed when visitors use the website, place orders, or request support. Where consent is legally required, it will be requested through an appropriate separate mechanism.

2. Information Collected

We may collect names, phone numbers, email addresses, billing and shipping addresses, order histories, payment status, delivery details, return requests, and customer communications. Where enabled, we may also process IP addresses, device and browser information, cookies, and website usage information.

3. Payment Data

Authorised payment service providers may process payments. We may receive payment status, transaction references, and limited transaction details needed to administer orders. We do not intend to store full card numbers or card security codes on our own systems.

4. Purposes of Processing

Information may be used to fulfil orders, arrange deliveries, manage payments and refunds, respond to support requests, prevent fraud, maintain security, comply with legal obligations, improve service, and send marketing communications where lawfully permitted.

5. Marketing Choices

Promotional messages will be sent only where permitted by law and with consent where required. Customers may opt out of marketing communications; essential transactional notices may continue as needed.

6. Sharing

Necessary information may be shared with courier providers, payment processors, website hosts, support providers, professional advisers, and authorities when legally required. We do not sell customers’ personal information.

7. Cookies

Cookies and similar tools may support carts, preferences, security, performance, and analytics. Where required, consent choices will be offered for non-essential tracking. Browser settings may also be used to manage cookies.

8. Security

We seek to use reasonable technical and organisational measures, including secure connections, appropriate access controls, and service-provider safeguards. No online system is guaranteed to be completely secure.

9. Retention

Personal information is retained only as long as reasonably necessary for business purposes or as required by law. Different retention periods may apply to orders, tax records, payments, support cases, and marketing preferences. Data is then deleted, anonymised, or otherwise handled lawfully.

10. Privacy Rights

Subject to applicable law and commencement provisions, individuals may request information, correction, updating, erasure, consent withdrawal, and grievance redressal. Identity verification may be necessary. Consent withdrawal does not invalidate previously lawful processing or processing required by law.

11. Children

The shopping services and ingestible wellness products are intended for adults aged 18 and above. We do not knowingly market these products to children and will address unlawfully collected children’s information appropriately.

12. Third Parties and Transfers

External websites have their own privacy practices. Technology providers may process information outside India, subject to applicable safeguards and transfer restrictions.

13. Changes and Grievances

We may revise this policy and publish a new update date. Privacy requests or grievances may be submitted through the customer support or contact facilities available on the website. Where law requires additional notice or consent, we will provide it.