Return & Refund Policy

Last updated: 25 October 2026

1. Return Eligibility

Because ingestible Ayurvedic products require careful hygiene and product-integrity controls, correctly supplied products are generally not eligible for discretionary change-of-mind returns. Appropriate remedies remain available for wrong, damaged, missing, expired, defective, adulterated, misrepresented, or otherwise nonconforming goods, as required by law.

2. Reporting a Problem

Customers should report an issue promptly, preferably within 48 hours of delivery for efficient investigation. Include the order ID, name, contact details, description, photographs, and batch or expiry information where relevant. This preferred reporting window does not extinguish statutory rights.

3. Non-Returnable Items

Discretionary returns generally exclude products opened or consumed after delivery, products damaged by improper storage or handling, and change-of-mind requests. Missing packaging may prevent verification of a discretionary return. These limitations do not override legal remedies for defective, unsafe, incorrectly supplied, or misrepresented goods.

4. Replacement Process

Our team reviews the complaint and may request reasonable additional information. If a replacement is approved, we will arrange a suitable replacement subject to availability, and may collect the original product where appropriate. Eligible replacements arising from our error or product defects will not incur additional shipping charges.

5. Refund Eligibility

Refunds may be provided when an eligible replacement cannot be supplied, a prepaid order is cancelled before dispatch, an accepted order cannot be fulfilled, or a refund is otherwise appropriate or required by law.

6. Refund Processing

Approved refunds are normally initiated within 5–7 business days. Prepaid orders are ordinarily refunded to the original payment method. COD refunds may be processed by bank transfer or another mutually agreed lawful method after verification. Bank and payment-provider settlement times may vary.

7. Cancellations

Customers may request cancellation before dispatch. After dispatch, cancellation may not always be possible; available options and statutory rights remain applicable. No cancellation charge will be imposed inconsistently with law.

8. Product Expectations

Individual wellness experiences differ. No specific hormonal, sexual, physical, or medical result is guaranteed. A particular anticipated result not occurring does not alone establish a defect, but rights remain where goods are defective or misrepresented.

9. Consumer Rights

Nothing in this policy restricts mandatory rights under the Consumer Protection Act, 2019 or other applicable Indian law.